What is Manage My Health?
What is Manage My Health?
Manage My Health gives Australian GP clinics a secure patient portal for everyday health access. Patients can view selected health information from their clinic, request repeat prescriptions, manage appointments and stay connected between visits, while the practice keeps communication within one connected digital pathway.
What does Manage My Health offer?
Manage My Health gives GP practices a secure way to share selected health information with patients through the portal, helping patients stay informed and better manage their care between visits.
Your GP practice can choose which information is made available in the portal, helping patients access relevant health information between visits.
The patient portal can include selected health information such as:
Depending on what your GP clinic makes available, the patient portal can include:
- Consultation notes
- Reviewed pathology results
- Prescribed medications
- Immunisation history
- Recorded allergies and medical conditions
- Recall reminders requested by the clinic
The portal can also allow patients to:
The portal may also support:
Secure messaging
Practices can choose whether to allow secure patient messages through the portal, giving patients a safer pathway for non-urgent communication where this suits the clinic workflow.Patient journal
Patients can record goals, progress notes or questions they want to discuss at their next appointment. Private journal entries remain visible only to the patient.Calendar reminders
Patients can add reminders for appointments, programmes or health-related tasks.Community forums
Patients may be able to join health-related discussions, ask questions and share experiences with others.
How is this good for me?
How does this help your practice?
Manage My Health helps reduce routine admin by giving patients a secure digital pathway for common requests and health information.
Reduce phone pressure
Patients can book available appointments online and request repeat prescriptions through the portal, reducing calls during busy periods.
Keep patients informed
Reviewed results can be made available through the portal, helping patients stay informed without needing to call the clinic.
Support self-care between visits
Patients can securely access selected health information anytime, helping them better manage routine health needs between appointments.
Who should use Manage My Health?
Who should use Manage My Health?
Manage My Health is suited to GP clinics that want to give patients secure access to routine health services and selected health information.
It can support patients who visit often, as well as those who rarely need care, by giving them a secure place to access key information such as diagnosed allergies, medical conditions, medications and reviewed results when the clinic makes these available.
How much does it cost?
Is Manage My Health free for patients?
Patients can access their Manage My Health portal at no cost.
Your GP clinic may still charge patients for some services requested through the portal, such as repeat prescriptions. These are practice fees, not portal access fees, and are usually the same fees patients would pay if they contacted the clinic directly.
Any chargeable services should be clearly shown before the patient chooses to proceed.
Can I contact my clinic through Manage My Health?
Yes, if the GP clinic chooses to offer secure messaging.
Manage My Health can give patients a secure way to send non-urgent messages to the clinic through the portal, helping reduce phone traffic and keep routine communication in one digital pathway.
Patients can select the Compose icon on their portal homepage to send a secure message to the practice, where secure messaging is available.
Secure messaging should only be used for non-urgent matters.
For urgent medical attention in Australia, patients should call 000 immediately.
How to register
How do I join Manage My Health?
Joining ManageMyHealth is easy. Simply talk to your medical centre and if they offer ManageMyHealth they will register you, and email instructions on how to create your ManageMyHealth account. You just need your email address.
What to do if I move health centre?
If you were a patient with Manage My Health at a previous Medical Centre, follow these steps to connect to your new Medical Centre
Things you need
- Ensure you are registered to the new practice.
- Access to your Manage My Health account.
Steps to connect your account
- Login to MMH.
- Click on the Profile picture at the top right corner, then select “Profile” then “Update profile”.
- Click on the “My Health Centre” tab and choose Connect to a Health Centre.
- Find the Health Centre using the search or Health Centre code if you have been given one.
After you connect, wait a day for your information to upload.
I received an email from my practice to activate my account, but I can't find where to enter the actiation code mentioned in the email.
As of January 31, 2025, Manage My Health no longer uses activation codes. If your practice provided you with an activation code before this date, please proceed with connecting to your health centre without entering the code.
Do I still need to use an activation code? I can't find an option to enter it to Manage My Health.
As of January 31, 2025, Manage My Health no longer uses activation codes. If your practice provided you with an activation code before this date, please proceed with connecting to your health centre without entering the code.
Getting started
I did not receive the activation instructions, my health centre said they would email it to me?
Please contact your Health Centre and ask them to re send the Activation details via email or you can ask for a print out from your Health Centre.
I have started the registration process but need to verify my account, how will I get another verification email sent to me?
The verification email may have been delivered to your email inbox, please check your junk or Spam folder.
If you cannot find the verification email please click on the activate now button on the web site and enter your email address and another verification email will be sent to your email account.
Can I use the same email address when I register with another Health centre?
Yes, you can use the same email address when you register with another Health Centre. You will need to get the Health Centre to register you on their system with the same email address.
- Using your email address and password log on to public.managemyhealth.com.au
- Under My Account Menu
- Go to View Profile
- My Health Centre
- Select the Health Centre, and click Connect.
You are now registered with the new Health Centre.
Can I register one or more of my family members using the same email address?
Each family member needs to register using a unique email address for each family member. (This is required to ensure that when looking at health information, privacy, security and integrity of records are maintained).
How do I link my medic alert account with my existing ManageMyHealth Account?
You will need to login to your ManageMyHealth account, under the My Health menu click on MedicAlert. You will see “Already a MedicAlert Member” Click Here. Click on the link enter the required details and click on activate Account.
I have forgotten my Password, how do I get another one?
- Log onto www.ManageMyHealth.co.nz
- Click on login
- Click on Forgot Password
- Enter your E-mail Address
- Enter the characters displayed in the picture
- Click on the Email Password Reset Link.
- Go to your email account open the email and follow the instructions.
How do I join Manage My Health?
Joining ManageMyHealth is easy. Simply talk to your medical centre and if they offer ManageMyHealth they will register you, and email instructions on how to create your ManageMyHealth account. You just need your email address.
What to do if I move health centre?
If you were a patient with Manage My Health at a previous Medical Centre, follow these steps to connect to your new Medical Centre
Things you need
- Ensure you are registered to the new practice.
- Access to your Manage My Health account.
Steps to connect your account
- Login to MMH.
- Click on the Profile picture at the top right corner, then select “Profile” then “Update profile”.
- Click on the “My Health Centre” tab and choose Connect to a Health Centre.
- Find the Health Centre using the search or Health Centre code if you have been given one.
After you connect, wait a day for your information to upload.
I received an email from my practice to activate my account, but I can’t find where to enter the activation code mentioned in the email.
As of January 31, 2025, Manage My Health no longer uses activation codes. If your practice provided you with an activation code before this date, please proceed with connecting to your health centre without entering the code.
Do I still need to use an activation code? I can’t find an option to enter it on Manage My Health.
As of January 31, 2025, Manage My Health no longer uses activation codes. If your practice provided you with an activation code before this date, please proceed with connecting to your health centre without entering the code.
My health records
Where are my medical records coming from?
These are the medical records that the practice you registered with has within their Patient Management System. This is often referred to as primary care medical history.
Can I view my children’s medical records?
Yes, parents can access their children’s health records through linked accounts. To gain access, please consult with your health centre directly.
Can I access ManageMyHealth records on smartphone/Tablet?
Yes, you can access ManageMyHealth records by downloading ManageMyHealth app from the Apple and Android app stores on devices such as smartphones, laptops, tablets, PCs of your choice from anywhere and at any time.
Why is my child no longer linked to my MMH account?
As per the Care of Children Act 2004 (New Zealand), access to an individual’s health records is restricted once they turn 16. Therefore, Manage My Health automatically unlinks primary accounts (parents/guardians) from secondary accounts (children).
If re-linking is required, please contact your health centre to request it.
After my child is unlinked from my Manage My Health account, can they be linked again? If so, how?
Yes, it is possible to re-link your child’s account to yours on Manage My Health. However, this can only be done at the discretion of your health centre.
To request re-linking, you will need to contact your health centre directly. They will review your request based on their policies and may require additional consent from your child, depending on their age and privacy regulations.
Making changes
How can I change my email address on my ManageMyHealth account?
- Log onto www.public.managemyhealth.com.au with your current email address and password
- Under My Account, click on Change email address
- Enter your new email address and current password
- Click on change my email address
- You will receive an email on your new email address
Click on the link to process the change.
I have changed my Address or Phone number, how can I notify my Health Centre?
When you update your address or Phone number in ManageMyHealth:
- Under the My Account menu
- View profile section
A message will be sent to your Health Centre with the new details.
What happens if I change my doctor?
When you go and see your new Doctor ask them to link you to their Practice. Once this has been done information from this system will be sent to the website for you to access.
I no longer wish to use ManageMyHealth at the Health Centre where I registered, who do I contact?
You will need to contact your Health centre and ask them to suspend your registration, as only they can suspend your account.
What to do if I move health centre?
If you were a patient with Manage My Health at a previous Medical Centre, follow these steps to connect to your new Medical Centre
Things you need
- Ensure you are registered to the new practice.
- Access to your Manage My Health account.
Steps to connect your account
- Login to MMH.
- Click on the Profile picture at the top right corner, then select “Profile” then “Update profile”.
- Click on the “My Health Centre” tab and choose Connect to a Health Centre.
- Find the Health Centre using the search or Health Centre code if you have been given one.
After you connect, wait a day for your information to upload.
After my child is unlinked from my Manage My Health account, can they be linked again? If so, how?
Yes, it is possible to re-link your child’s account to yours on Manage My Health. However, this can only be done at the discretion of your health centre.
To request re-linking, you will need to contact your health centre directly. They will review your request based on their policies and may require additional consent from your child, depending on their age and privacy regulations.
Something is not working
I cannot activate my account?
There are a few simple steps to review:
- Please re-enter the email address
- You may need to contact your Health Centre to check that the Health Centre has spelt your email address correctly
- Enter your Date of Birth carefully to ensure it is correct
- We match your Date of Birth with the information held at the Health Centre, please check that they have entered the correct Date of Birth for you.
- Accept the Terms and Conditions and click activate
If you have any queries, please email [email protected] with your relevant details eg. the first and last name, date of birth, email id, gender and the name of your GP practice.
Why am I unable to send an email to my doctor?
It is a Doctors choice whether to allow emails to be sent to them. Or if a patient is using emails inappropriately the doctor can blacklist you, which prevents you from sending them emails. For many doctors this is a new concept which they must get used to and understand how this functionality can be incorporated into their current work practices.
Why can I not find a print function?
At this stage we have not implemented a print function expect for the Lab results. In the interim if you wish to print contents of ManageMyHealth we suggest you use the print screen function on your keyboard and past this into PAINT to allow you to print it. Please be very careful with your printouts if they contain your health information.
Why am I not able to view my latest lab results?
Most test results are shared with you. Your GP needs to review and file the test results before they are sent to your account to view. Please be aware this may take reasonable time. If you have any questions about your test results, please contact your Health Centre by sending a secure message by clicking on the “Compose” icon that is on your homepage or call your clinic.
My doctor does not have any appointments available for me to book?
You will need to phone your Health Centre to be provided with options if all the available appointments are booked or your usual Doctor is not available.
Why can I not order a medication?
Only Medications marked by your Doctor as long term are available to order. However, if there is a medication that you have had before and want to order, type this in the area for sending through a note to the Doctor when ordering your other Medications.
After my child is unlinked from my Manage My Health account, can they be linked again? If so, how?
Yes, it is possible to re-link your child’s account to yours on Manage My Health. However, this can only be done at the discretion of your health centre.
To request re-linking, you will need to contact your health centre directly. They will review your request based on their policies and may require additional consent from your child, depending on their age and privacy regulations.
Security & connection
Will you sell my information?
No, we do not by any means sell your information.
How do I check WHO has accessed my information?
ManageMyHealth maintains a comprehensive access log every time you or an authorised registered health professional access your ManageMyHealth health record. You can access this access history anytime and it is never deleted. If you have a query as to why authorised registered health professional has accessed your information you should contact them directly.
How do I know if my information is protected when travelling over the Internet?
We use a digital certificate from VeriSign which ensures the information is protected by encryption. This feature is active when the path bar is shaded Green and http//: is displayed as https//: the ‘s’ signifying encryption is active. Please note the Green feature is only available if you are using the lastest version of your chosen web browser. When using the website you may notice the Green shade disappears, this means the information is not encrypted such as reading news articles or community forum. Because this is not your personal information we do not protect this information. Applying encryption does take further time to display the information, hence when it is not necessary we do not use encryption so the information is displayed as quickly as possible.
What are the computer and Internet connection requirements?
We recommend you use the latest Internet Browser from Microsoft Internet Explorer or Mozilla Firefox as this will offer you the best performance and security using 256 bit encryption, which is the highest commercially available encryption strength in use today. However if you have an older version of a browser we can still guarantee 128 bit encryption using the latest digital certificate from VeriSign, which we provide for your protection. 128 bit encryption is currently the NZ health sector standard. For the best experience, performance & protection we recommend Microsoft Internet Explorer version 9.0 or later.
Who else can access my ManageMyHealth information?
Your GP and clinic staff already have access to your electronic medical records. However, once you activate your ManageMyHealth account, only you have access to your health information. You can choose to authorise access to a family member or caregiver, however you are responsible for what information you share and who you share it with. If you have any security concerns about your medical records, please change your password or let your Health Centre know.
Can other people send emails to my ManageMyHealth inbox?
ManageMyHealth emails do not work like normal email. They are not sent over the Internet to a defined location. Instead the emails sent within ManageMyHealth do not leave the ManageMyHealth system. ManageMyHealth emails have been specifically designed to allow you to communicate with your doctor(s) securely, so potentially sensitive emails with your doctor cannot be read by others. Only registered ManageMyHealth users can send & receive ManageMyHealth emails.
Contact us
How do I contact the Manage My Health™ website provider?
General enquires can be emailed to [email protected]
We will ensure your communication is directed to the appropriate person to answer your query.
Privacy & Security related enquires please send an email to [email protected]
For support enquiries, please contact us here
Get Started Today
Keep patients connected to your GP clinic with Manage My Health.
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